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Mastering the 10 C’s of Customer Centricity

Mastering the 10 C’s of Customer Centricity

Organisations need to have a customer centric mindset from CEO all the way down to the front line in order to achieve success. Experience suggests that attracting and retaining customers in challenging, competitive times is easier if you focus on ten issues. Content –...

When You Don’t Know Enough to Realise How Little You Know

When You Don’t Know Enough to Realise How Little You Know

Leadership programmes should be encouraged by employers and stakeholders if they want to ensure that their senior team has the competence and capability to deliver on strategic objectives. In order to do this they need to possess core leadership competencies to grow...

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