Insights

When You Don’t Know Enough To Realise How Little You Know

When You Don’t Know Enough To Realise How Little You Know

Leadership programmes should be encouraged by employers and stakeholders if they want to ensure that their senior team has the competence and capability to deliver on strategic objectives. In order to do this they need to possess core leadership competencies to grow...

Mastering the 10 C’s of Customer Centricity

Mastering the 10 C’s of Customer Centricity

Organisations need to have a customer centric mindset from CEO all the way down to the front line in order to achieve success. Experience suggests that attracting and retaining customers in challenging, competitive times is easier if you focus on ten issues. Content –...

Make Better Decisions, Faster

Make Better Decisions, Faster

Decision-making overload is a common experience among managers. But you can process choices more efficiently and achieve better outcomes by using a checklist: Write down five benefits of the decision (or things it will impact). This helps provide clarity quickly....

How Do You Get Buy-In for a New Idea?

How Do You Get Buy-In for a New Idea?

When introducing a new idea it helps to invest as much energy in communicating – what you say and how you say it – as you did in coming up with the idea itself. In the uncertainty of lockdown and with communication channels changing this can be forgotten, too often...

Help Your Colleagues Find Their Flow

Help Your Colleagues Find Their Flow

Flow enhances performance by improving concentration and motivation; which in turn drives engagement, fulfilment and productivity. The challenge is that for some people remote working, the impact of lockdowns or simply poor managers can mean constant interruptions....

Develop Your Learning Mindset

Develop Your Learning Mindset

What have you learned recently? A learning mindset and agility are vital prerequisites during times of challenge and change. People that are learning-agile are able to future proof their career, moving on from skills and ideas that are no longer relevant to new ones...

Reappraising the Appraisal

Reappraising the Appraisal

It’s appraisal time again, so what makes a great conversation about performance in 2021? How can we help people develop the way they work? Here are some thoughts: Listen, and use your emotional intelligence. What’s not being said? What language is used? Think...

Reframing Adversity

Reframing Adversity

“Adversity introduces men or women to themselves.” Albert Einstein Among the many lessons from the global pandemic of the last 12 months is the inescapable value of learning about ourselves. In particular, the opportunity to find an inner strength that will sustain us...

Can You Be Both Agile and Consistent?

Can You Be Both Agile and Consistent?

The answer is yes – and it matters. Great leaders are both consistent and open to new trends, and they adapt to them fast. Here’s how: Know what needs to be consistent: non-negotiables, deliverables. Prioritise, set goals, and remember that how you succeed is as...

Build a Strong, Relevant, Diverse Network

Build a Strong, Relevant, Diverse Network

Achieving success is easier with a strong peer network: a group of trusted colleagues who can provide feedback, share insights, and support you when you need it most. Here's how to create one: Be intentional about who you want in it. It can be a mix of people and more...

Here’s an idea: Let’s get better at being creative

Here’s an idea: Let’s get better at being creative

Creativity and ideas are the antidote to disruption and together they fuel innovation – the engine that drives value creation, customer satisfaction, personal fulfilment and growth. So, how do we improve our creativity? Antonija Pacek, Executive Coach, Educator and...

Working from home? Keep stress away at the end of the day

Working from home? Keep stress away at the end of the day

After a busy day it can be a struggle to leave work behind. Too often we take out our job-related stress on others with micro-aggressions or impatience. Here are some ways to make sure that work troubles stay at work. “Depressurise” with an end of work habit. Connect...

No pressure: how to deliver a great first speech

No pressure: how to deliver a great first speech

What messages should an incoming leader give in their first speech? A new US President, perhaps, or a potential new German Chancellor, or any new boss taking over a high profile role – how should they approach that crucial first communication? It seems the right week...

What I Learned from… Coaching Virtually

What I Learned from… Coaching Virtually

A guide for executives, coaches and HR professionals to succeeding with virtual leadership coaching. Delphine Parmenter, Executive Coach, Educator and Kourdi Associate Like most leadership coaches, I was coaching online long before we were all confined, sheltered and...

The Covid Leadership Challenge

The Covid Leadership Challenge

The Covid pandemic has led to many more people working from home; what should leaders and organisations do to reflect this major change in working patterns across the globe? Richard Finn gives leaders some answers. Working from home has many benefits, but it also...

Sustainably You: Three Techniques for Boosting your Resilience

Sustainably You: Three Techniques for Boosting your Resilience

Even before the experience of 2020’s pandemic, many reported stress in connection with work. Globally, the Coronavirus pandemic has heightened the fragility of economies, the discomfort of working digitally instead of face to face, and all of our underlying health...

Succeeding in a New Role

Succeeding in a New Role

What should you do if you are about to start a new role? A friend of mine is just about to start a new, senior leadership role, so to help her (and you) here are a few ideas. Begin learning and questioning fast – ideally before you start the new job When starting a...

Working from Home? Follow These Six Simple Tips

Working from Home? Follow These Six Simple Tips

Look after yourself and others by focusing on head, heart and health. This is by far the most important thing we can do, turning the challenge of surviving a global health scare into a more positive opportunity. All of us need to look after our “head”, meaning our...

Develop a Shared Sense of Purpose

Develop a Shared Sense of Purpose

Struggling organisations find it difficult keeping employees engaged because leaders are often more focused on directing, telling, or shifting strategy. The best way to revitalise a business while simultaneously energising its people is to do several things,...

Be Inclusive, Supportive and Effective at Your Next Meeting

Be Inclusive, Supportive and Effective at Your Next Meeting

Meetings sometimes have difficult issues that need resolving, and you won’t accomplish much in your meeting if there’s an elephant in the room. Several techniques will help: It starts with you: raise the issue yourself to get the group unstuck. Ask people to explain...

Develop Your Social Media Fluency

Develop Your Social Media Fluency

At a time when trust, connection, business relationships and mobile technology are converging and assuming huge significance and impact, leaders are increasingly expected to have a strong social media presence. However, many still view social media as a broadcast...

Improve Your Listening Skills

Improve Your Listening Skills

We all recognise that good listening means sitting silently, making eye contact, questioning and, when necessary, paraphrasing what you heard. However the best listeners go deeper by trying to understand the substance of what the other person is staying. This can be...

Don’t Let Imposter Syndrome Hold You Back

Don’t Let Imposter Syndrome Hold You Back

Imposter syndrome is when we feel unworthy, over-promoted perhaps, or simply unqualified to do something. The truth is that everyone occasionally suffers from imposter syndrome, even the most senior executives. Next time you feel like you’re in over your head, try...

Want To Be a Great Boss? Follow These Six Rules

Want To Be a Great Boss? Follow These Six Rules

Brilliant bosses work hard at several things, consistently and effectively – and in particular they make work meaningful and enjoyable for employees. They’re most successful when they adhere to a few best practices: Manage individuals, not just teams. When you’re...

The Drivers of Trust

The Drivers of Trust

What Do We Look For When Deciding To Trust Someone?American politics provides a fascinating and perennial (actually a quadrennial) question: who do you trust? -Specifically, if you are a voter, which candidate do you trust to advance the priorities that matter to you...

Ask Not What This Article Can Do For You…

Ask Not What This Article Can Do For You…

What Makes an Inspiring, Engaging Modern Speech? It’s an election year and everywhere people are promising to ​inspire, engage, connect, reconnect, mobilise, build, and more.​ But how? If you lead anything – a team, a business, a political party, possibly even a...

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