Mastering the 10 C’s of Customer Centricity

Mastering the 10 C’s of Customer Centricity

Organisations need to have a customer centric mindset from CEO all the way down to the front line in order to achieve success. Experience suggests that attracting and retaining customers in challenging, competitive times is easier if you focus on ten issues. Content –...
Make Better Decisions, Faster

Make Better Decisions, Faster

Decision-making overload is a common experience among managers. But you can process choices more efficiently and achieve better outcomes by using a checklist: Write down five benefits of the decision (or things it will impact). This helps provide clarity quickly....
How Do You Get Buy-In for a New Idea?

How Do You Get Buy-In for a New Idea?

When introducing a new idea it helps to invest as much energy in communicating – what you say and how you say it – as you did in coming up with the idea itself. In the uncertainty of lockdown and with communication channels changing this can be forgotten, too often...
Help Your Colleagues Find Their Flow

Help Your Colleagues Find Their Flow

Flow enhances performance by improving concentration and motivation; which in turn drives engagement, fulfilment and productivity. The challenge is that for some people remote working, the impact of lockdowns or simply poor managers can mean constant interruptions....