Start With a Question…

Start With a Question…

Why do we ask questions? The answers are interesting and surprising, varying widely depending on who, when, how and what exactly is being asked. Great questions provide answers and generate understanding, of course, but they provide so much more. In a business context...
Mastering the 10 C’s of Customer Centricity

Mastering the 10 C’s of Customer Centricity

Organisations need to have a customer centric mindset from CEO all the way down to the front line in order to achieve success. Experience suggests that attracting and retaining customers in challenging, competitive times is easier if you focus on ten issues. Content –...