Improve Your Listening Skills

by | Feb 28, 2020 | On Point

We all recognise that good listening means sitting silently, making eye contact, questioning and, when necessary, paraphrasing what you heard. However the best listeners go deeper by trying to understand the substance of what the other person is staying.

This can be achieved by:

Asking questions to clarify your understanding and push the other person to better articulate their position.

Examining any assumptions they’re making, and see the issues in new light.

Empathising and validating any emotions the speaker is conveying, making sure they feel supported.

Offering thoughts and ideas about the topic that could be useful to the other person. Just be careful not to highjack the conversation so that you or your agenda becomes the subject of the discussion.

Kourdi Associates​ ​work with current and potential leaders to develop their mindset, skills and effectiveness. Jeremy Kourdi is formerly Senior Vice President with The Economist, he has worked with London Business School and Duke Corporate Education as well as market-leading businesses worldwide, and he is the author of 27 books translated into 17 languages, including​ ​The Truth About Talent​ ​and​ ​Coaching Essentials​. ​His business​ ​Kourdi Associates​ ​provides coaches, expert content and consultants that help leaders successfully navigate a changing world.

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